Sunday Apr 02, 2017

Start Finish Session Session Track / Meeting Participants Where
12:30 PM 1:30 PM

Next Level of Customer Experience with Oracle Cloud CX for Saudi German Hospital Group

Speakers: Diwakar Rao,Dr. Snehal Chaniyara

Banyan A
1:45 PM 2:45 PM

It is human nature to complain

Speakers: Amair Mairaj

Breakers C
3:00 PM 4:00 PM

The Power of subscription-based fulfillment via Oracle Service Contracts

Speakers: Mr. Lee Huff

Breakers C

Monday Apr 03, 2017

Start Finish Session Session Track / Meeting Participants Where
9:45 AM 10:45 AM

BREAKING BAD: Better Response to Customer Demand with Fulfillment Management

Speakers: John Walczak, CPIM,Tammy Provencal

Lagoon L
1:30 PM 2:30 PM

Oracle E-Business Suite Service Family Update, Strategy and Roadmap

Speakers: John Olszewski

Banyan B
1:30 PM 2:30 PM

Oracle Sales Cloud Networking / SIG

Speakers: Gregory Twigg,Susan Pitsenbarger,Becca Tester Gibbs

Reef D
2:45 PM 3:45 PM

The best of both worlds cloud to ground, Siebel-RightNow integration story

Speakers: Rhianna Albert

Breakers C
2:45 PM 3:45 PM

Using PeopleSoft HelpDesk Related Actions to Create a Custom Billing Solution

Speakers: James Skogen

Surf E
4:15 PM 5:15 PM

OAUG Oracle CPQ Cloud SIG Session: Product Update and Roadmap of Oracle’s Sales Transformation Product

Speakers: Subash Nagarajan,Alyssa Johnson

Breakers C

Tuesday Apr 04, 2017

Start Finish Session Session Track / Meeting Participants Where
9:45 AM 10:45 AM

Customer Experience Community Meeting

Speakers: Robin Walker

Breakers C
11:00 AM 12:00 PM

OAUG Siebel CRM SIG Session

Speakers: Robert Ponder

Breakers C
11:00 AM 12:00 PM

Real Time Integration of Oracle EBS/ERP And Salesforce CRM

Speakers: Bill Nolan

South Seas H
1:30 PM 2:30 PM

Insperity’s On-Premise CRM (Siebel) & Oracle Service Cloud (Right Now) Integration

Speakers: Mr. Aashish Mahodaya

Breakers C
4:15 PM 5:15 PM

Mobile-First Digital Transformation with B2B/B2C JDE Ecommerce at Weaver Leather

Speakers: Marshall Baird,Fermin Rodriguez

Surf B

Wednesday Apr 05, 2017

Start Finish Session Session Track / Meeting Participants Where
9:45 AM 10:45 AM

Integrate IB & Service Contracts with CRM to Maximize Revenue Growth, Lower Acquisition Cost

Speakers: Mandeep Singh Toor

Breakers C
9:45 AM 10:45 AM

O2C Exploration Series - Scalable, Modern, Digital Sales Automation utilizing Oracle CPQ Cloud

Speakers: Subash Nagarajan

Breakers F
2:45 PM 3:45 PM

Upgrading To Siebel CRM Innovation Pack 16 and Innovation Pack 17

Speakers: Robert Ponder

Breakers C
2:45 PM 3:45 PM

What to Expect - & How to Prepare - for Continual CX Product Upgrades

Speakers: Andy Chase,Sachin Choudhari

South Pacific A
4:15 PM 5:15 PM

Churn, Churn, Churn - How to use Machine Learning to predict customer churn

Speakers: Paul Poulsen,Vinod Bhatnagar,Timothy Cronin

South Seas B

Thursday Apr 06, 2017

Start Finish Session Session Track / Meeting Participants Where
8:30 AM 9:30 AM

Global Commercial Excellence at Wilsonart: a case study of Oracle CX Co-existence

Speakers: Samira Mehta,Ravi Balakrishnan

Jasmine H
9:45 AM 10:45 AM

Building Your Sales Team in the Modern Cloud

Speakers: Elizabeth Kensicki

Breakers C