Session ID: 11388

Abstract: Training as a Service (TaaS) is a model for providing training support and documentation services to organizations that have implemented Enterprise Resource Planning (ERP) systems into their business within the last three or more years. TaaS is a service-level based approach for established ERP or Campus Management Software implementations. It focuses on the changes in functionality, business process or software upgrades, as well as the rapid change in software functionality due to conversion to Cloud-based Solutions. The functional changes in software will be coming faster and more frequently in the new Cloud Solutions than in the previous on-premise software. Additionally, Cloud Solutions provide only a temporary delay (typically 3 to 6 months) to the acceptance of software changes and then they MUST be implemented. This radically changes an organization’s approach to not only accessing the changes, but deciding whether to accept the change or postpone/reject it. This complicates the training model significantly. These rapid and frequent changes will drive more frequent changes to training and support documentation and force organizations to place more emphasis on upgrading these materials. Given these changes to Cloud and beyond, it is driving new and significantly different approaches to all the areas of the People-side of the central software equation: Training and documentation, Communication, Change Management and Human Performance Measurement, to name a few.

Objective 1: Understand the factors to consider in setting an implementation strategy focusing on making Go-Live just the beginning of a continuous change environment.

Objective 2: Describe the approach that many organizations are taking to create project environments to promote on-going learning activities.

Objective 3: Understand how the TaaS Model creates a sustainable learning environment for both business process and system skills for end users.

Objective 4: Apply some of the techniques and approaches proposed in the TaaS Methodology. 

Audience: -All-