Session ID: 11106
Abstract: Communication between IT and non-IT workers is in a crisis state. Activity identifying communication weaknesses common in the workplace. Discuss impacts on business and work environments as well as the top 10 communication skills that managers look for. Communication skills are lacking in the field of IT professionals. The common thread in successful businesses is effective communication and customer service. Interactive discussion on the importance of customer service skills. Resources include links to seminars, courses, and opportunities to further develop communication skills.
Objective 1: Identifying communication weaknesses
Objective 2: Discuss successful communication methods
Objective 3: Discuss importance of customer Service skills in IT
Objective 4: Provide resources for building your skill set
Audience: User Accounts, Help Desk, Trainer