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OSS: Roundtable Discussion: Working with Oracle Support

10:30 AM–11:30 AM Apr 8, 2019

GH 4TH FL Texas Salon B

Description

Session ID: 11310

Abstract: This facilitated discussion allows attendees to bring questions, challenges, best practices and ideas related to Oracle Support to share with other conference attendees. We propose to host 5-10 tables for discussion depending on space and logistics.

Objective 1: Attendees will have the opportunity to take away helpful information, resources and links.

Objective 2: Attendees will have the opportunity to share their support-related challenges and requests as part of the OAUG's advocacy to Oracle Support.

Objective 3: Attendees will have the opportunity to request the Customer Support Council's help in seeking assistance from Oracle Support related to specific SRs or issues.

Objective 4: Atterndees will have the opportunity to network with other users and members of the OAUG Customer Support Council.

Audience: -All-

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