Session ID: 11027
Abstract: Brake Parts Inc. (BPI), an automotive global market leader, creates sales orders automatically by retrieving data in a customer portal, entering that data in Order Management, using Robotic Process Automation (RPA). Hear BPI explain how they automated a mission critical process, eliminating data entry errors. See the software robot log in the customer portal, retrieve sales order information, log in to Order Management, populate all sales order fields and automatically create an order, go back to the portal, upload signed PO for the order, and email reports and log files to an email distribution list.
Objective 1: Understanding of how automation is positively affecting customer care, and other back office areas.
Objective 2: Understanding of how Robotic Process Automation can emulate exactly what a user does manually.
Objective 3: Demonstrate a complex transaction being performed by a software robot unattended.
Objective 4: Explain how Robotic Process Automation does not require API’s and other integration work.
Objective 5: Explain the differences between efficient robotic process automation projects and traditional IT custom development projects.
Audience: User Accounts, Help Desk, Trainer