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Description

Session ID: 10746

Abstract: This white paper is to identify, understand and help business in making sure Customer invoices are sent to correct primary email contact when Oracle Cloud Order Management, Project Billing and Receivables are integrated with Salesforce, and Oracle Quote systems. This will help business users know their current state of Invoice contact setups along with possible options available in Oracle Cloud and thorough Customer Integration to help send invoice to correct customer email contact thus improve collection of cash faster.

Objective 1: Possible options for populating Email contact at Order Header/Line level, Project Billing and Customer Account/Site level and what needs to be done to send invoice only to Primary Bill To contact.

Objective 2: Different scenarios effect Delivery of Invoice copy to Primary Bill To contact email.

Objective 3: Possible options for Oracle Cloud Integration team to evaluate invoice email contact in customer integration layer between SalesForce, Quote System and Oracle Cloud.

Audience: Functional / User

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