Session ID: 108310
Abstract: Espresso Mechanics, Australasia's leading coffee equipment supplier and service provider, needed a modern, mobile Field Service solution that could be utilized by both internal and contract resources across a large geographic area and be fully integrated with the Oracle JD Edwards EnterpriseOne ERP. In this session, we will show how the Espresso Mechanics approach provides a seamless integration for field technicians with JD Edwards Service Management, as well as talk about the increases in user satisfaction, user productivity and customer satisfaction that can be achieved through smart mobile solutions. We will highlight the first phase of this project that took only 5 weeks to complete from design to installation in the repair vans. This session will provide insight for anyone using JDE Service Management or Capital Asset Management in the Field, and demonstrate how real-time integrations and tailored solutions can revolutionise productivity and user satisfaction for any industry.
Objective 1: Why go mobile? The mobile field service team's workload grew rapidly. Plagued by Administrative overhead, integration and upgrade compatibility issues and slow data refreshes, we needed a tailored solution to work smart, fast and efficiently.
Objective 2: With a hard deadline and a lot at stake, the benefits of the Cantara Integration Platform with mobile applications was tabled. Key performance and functionality requirements were designed and built in a solution that was delivered in just 5 weeks.
Objective 3: Did it work? Yes and YES! The mobile solution, with real-time integration is fast and efficient. Technicians have a modern, user-friendly interface and customers love the extra features. They can work faster, more efficiently and the data is right.